Privacy Policy

Who is responsible

Segucargo, with registered offices at Av. Providencia 1208, Oficina 1603, Santiago, Chile, is responsible for the personal data collected through this website and in the course of providing its services.

This policy is governed by Chilean Law 19.628 on the protection of private life and its subsequent amendments.

What we collect

• Contact details you give us: name, email, telephone and company, submitted through our forms
• Shipment information needed to quote and operate your cargo
• Billing details, where we invoice you
• Technical data from your visit: IP address, browser, pages viewed and how you reached the site
• Analytics and advertising cookies, where you have consented to them

What we use it for

• Answering your enquiry and preparing a quote
• Operating, documenting and clearing your shipments
• Invoicing and meeting our tax and accounting obligations
• Sending commercial communications where you have agreed to receive them
• Improving the website and measuring how our advertising performs

Who we share it with

We share personal data only where it is necessary to provide the service: carriers, shipping lines, airlines, customs authorities, insurers and correspondent agents at origin or destination. Customs authorities receive what the law requires them to receive.

We do not sell personal data, and we do not pass it to third parties for their own marketing.

Your rights

You may ask us at any time for access to the data we hold about you, for it to be corrected if it is wrong, for it to be deleted where there is no legal obligation to keep it, and for your consent to commercial communications to be withdrawn.

Write to ventas@segucargo.cl and we will respond within the legal time limit. We may ask you to confirm your identity before acting on a request.

How long we keep it

Enquiry data is kept while the commercial relationship is live and afterwards for as long as any legal action could arise from it. Shipment and invoicing records are kept for the period Chilean tax and customs legislation requires, which is currently six years.

Cookies

This site uses cookies that are strictly necessary for it to function, and analytics and advertising cookies that only load with your consent. You can withdraw that consent at any time from your browser settings, and the site will continue to work without them.