Frequently Asked Questions

A company that organises the international transport of goods on behalf of the importer or exporter: it contracts the carriers, prepares the documentation, handles customs and coordinates delivery, without owning the ships or aircraft itself.

30 to 40 days port to port for a full container, 35 to 50 for consolidated cargo. Add 3 to 7 days for inland transport and customs clearance to get the door-to-door figure.

A Bill of Lading or AWB, the commercial invoice, the packing list, a certificate of origin where a trade agreement applies, and in some cases phytosanitary certificates or SAG permits. We file the import declaration (DIN) ourselves.

FCL is a whole container exclusively for your cargo, which suits volumes above roughly 15 CBM. LCL is consolidated cargo where you share the container and pay only for the volume you use.

The general rate is 6%, but most goods enter at 0% under Chile's trade agreements with a valid certificate of origin. VAT at 19% applies on the CIF value plus duty either way.

Yes, a brokerage of our own certified by Chile's National Customs Service. We clear directly, with no intermediary, which removes both a margin and a handover from the process.

Through the client portal, which shows the vessel's satellite position, your documents, your invoices and automatic alerts at each milestone, for ocean, air and road shipments alike.

Under 24 working hours, itemised into origin charges, freight, destination charges and customs, in CLP and USD, with a validity date. No calls needed first.

A charge that starts when your container stays at the terminal beyond its free days. It is avoided by having the documentation complete before arrival and the truck booked in advance — we alert you 48 hours before the vessel lands.

We quote all-risk cover as a separate line you can accept or decline. The carrier's own liability is capped by weight, not value, and is far below what most cargo is worth.